At Wickoura, we are committed to ensuring that our luxury scented candles reach you safely and in a timely manner. We take great care in packaging our products to maintain their quality during transit. This policy outlines our shipping processes to help you understand when and how your order will be delivered.
All orders are processed and dispatched within 3–4 working days of receiving the order confirmation. Please note that orders placed on weekends or public holidays will be processed on the next available working day. You will receive an update once your order has been handed over to our delivery partners.
The estimated delivery time varies based on your specific location within India and the efficiency of the courier service. While most orders are delivered within 5–7 business days after dispatch, these timelines are estimates provided by our partners and are not strictly guaranteed.
Shipping charges are calculated at the time of checkout based on the weight of the order and the delivery destination. Any applicable shipping fees will be clearly displayed before you complete your purchase. We may offer complimentary shipping on orders exceeding a specific value, as indicated on our website.
Once your order has been shipped, you will receive a notification via email or SMS containing your unique tracking number and a link to the courier partner's website. This allows you to monitor the progress of your delivery in real-time.
To ensure reliable service, we ship our products through trusted third-party courier companies. While we work closely with them to ensure smooth delivery, Wickoura is not held responsible for any unexpected delays caused by the internal operations of the courier partner.
Customers are responsible for providing complete and accurate shipping details, including the correct pin code and contact number. Wickoura cannot be held liable for delivery delays or failed attempts resulting from incorrect or incomplete address information provided at the time of checkout.
Occasional delays may occur due to unforeseen circumstances such as extreme weather conditions, strikes, or logistical disruptions. If your order is significantly delayed beyond the estimated timeline, please reach out to us so we can investigate the matter with our delivery partners.
We take every precaution to ensure your candles arrive in perfect condition. In the rare event that your order arrives damaged or if items are missing, please contact our support team within 48 hours of delivery. We will require clear photographs of the packaging and the damaged product to assist you with a resolution.
Currently, Wickoura exclusively ships to addresses within India. We do not offer international shipping at this time, though we hope to expand our reach to global customers in the future.
If you have any questions regarding the status of your shipment or our shipping practices, please reach out to our team:
Wickoura Customer Support
Email: wickoura@gmail.com
Operating Hours: Monday to Saturday, 10 AM – 6 PM
