Privacy Policy

1. Introduction

At Wickoura, we value the trust you place in our brand. Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase of our luxury scented candles.

2. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

• Personal Details: Your name, email address, phone number, and shipping/billing addresses.
• Payment Information: While we do not store your card details, our payment processors collect the necessary information to complete your transaction securely.
• Technical Data: Information about your device, IP address, browsing patterns, and how you interact with our website via cookies.

3. How We Use Your Information

We use the data we collect for the following purposes:

• To process, fulfill, and deliver your orders efficiently.
• To provide order updates and customer support.
• To improve our website functionality and your overall shopping experience.
• To send you marketing communications and special offers, only if you have explicitly opted in to receive them.

4. Payment Security

Your security is our priority. All payments are processed through trusted, PCI-compliant third-party payment gateways. Wickoura does not store, see, or have access to your credit card, debit card, or banking credentials. All sensitive data is encrypted during transmission.

5. Cookies & Tracking

Wickoura uses cookies to enhance website performance, remember your preferences, and analyze our traffic. You have the option to manage or disable cookies through your browser settings; however, please note that some features of our website may not function optimally without them.

6. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our business, such as shipping partners, payment processors, and analytics providers.

7. Data Protection

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.

8. Your Rights

You have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to stop receiving marketing emails, you can click the "unsubscribe" link at the bottom of any of our communications at any time.

9. Changes to This Policy

Wickoura may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted directly on this page with a revised "Last Updated" date.